Absolutely, without a doubt, the perfect combination of "tough" and "empathetic." Suzy knows the business, inside and out, regardless the question you might have, from both macro and micro perspective - and from a "local's" point of view. More, she worked like the devil to promote the property, to show the property - and, finally, to put together a deal that everyone was happy with. She comes highly recommended by this family. Heck, at this point, she practically IS family.